Support
We're here when you need us.
Most things in Riti are designed to work without us getting in the way — but when something feels off, send us a note. A real person reads every email.
Where to write
The fastest way to reach our team is by email. We don't have a phone line, and we'd rather give you a careful written reply than a rushed one.
Response time
We aim to reply within one working day, Monday to Saturday. During festival season (Pongal, Diwali, the wedding peaks) replies may take a little longer — we'd rather take the time and answer properly.
What to include
To help us help you faster, share:
- The email address on your Riti account.
- The plan you're on (3-year, lifelong, Promote, or Featured).
- A short description of what happened and what you expected.
- A screenshot if the issue is visual.
- The device and app version (Settings → About in the app).
Common topics
Vouchers and codes. If a partner gave you a code, mention which partner and we'll check it on our side.
Refunds and cancellations. Family passes are non-refundable after seven days of first use. Partner plans stop billing from the next cycle when cancelled. We're flexible if something genuinely went wrong — write to us.
Account access. Locked out? Email us from the address on the account and we'll send you a reset link.
Privacy and data. To export, edit, or delete your household's data, write to us with your account email — we'll handle it within thirty days, sooner if we can.
Partner queries
Vendors, venues, and creators: the same email reaches us. Mention your business name and the plan you're on (Promote or Featured) so we route the message to the right person on the team.
Security
If you've found a security issue, write to us with details before disclosing publicly. We take this seriously and will credit responsible reports.
