Refund & Cancellation Policy

Every family pass comes with a seven-day cooling-off period starting from the date of purchase. If you decide Riti isn't for your household within those seven days — for any reason — write to us and we'll refund the full amount to the original payment method. No questions, no forms.

Cooling-off applies once per household, on the first family pass you buy. Re-purchases, upgrades, and gifts don't reset it.

Family passes (3-year and lifelong) are sold as a single payment for a long-lived household tool. After the seven-day cooling-off window has passed, family passes are non-refundable.

If your event has already happened by the time you ask for a refund, we treat the pass as consumed and cannot refund it — the shagun ledger, exports, RSVPs, vendor records, and family hub have all been delivered.

If you bought the wrong pass (e.g. 3-year instead of lifelong), we'll happily credit the amount toward the correct one. Write to us at support.

Partner plans (Promote and Featured) are billed monthly. You can cancel at any time from the partner studio or by writing to us. Cancellation stops the next billing cycle — your listing stays live for the rest of the period you've already paid for.

We do not pro-rate refunds for the current month, because leads, impressions, and inbox responses delivered during that month can't be returned. If a billing error caused you to be charged when you'd already cancelled, that's a different matter — see §6.

Payments are processed by Razorpay. If a charge fails, you won't be billed and your access will pause until the next successful payment.

If you spot a charge you don't recognise, please write to us first — most cases are resolved within 24 hours. Raising a chargeback before we've had a chance to look means we have to freeze the account while the bank investigates, which is slower for everyone.

When you book a vendor through Riti, the contract is between you and the vendor — Riti facilitates discovery and messaging, but the deposit, balance, and any cancellation terms are governed by the vendor's own policy. Always read it before paying.

If a vendor is unreachable or fails to deliver, write to us. We can't unilaterally refund a vendor's deposit, but we will mediate, escalate inside our partner network, and remove partners who don't meet our standards.

Email support from the address on your Riti account with:

• The phone number or email you signed up with
• The Razorpay payment ID (from your receipt)
• A short note on why you're asking

We respond within two business days. Approved refunds reach your original payment method within 5–10 business days, depending on your bank.

Free trials are free — there's nothing to refund. Vouchers and promotional credits are not refundable for cash. Charges incurred on a partner's behalf (e.g. boost spend) are settled directly with the partner and follow their terms.

Questions are welcome. Reach us through the support page and we'll work something out.