Refund & Cancellation Policy

Your first family pass — Riti Pass or Riti Lifetime Pass — comes with a seven-day cooling-off period from the date you pay. If you decide Riti isn't right for your household within those seven days, for any reason, write to us and we'll refund the full amount to the original payment method. No forms.

Cooling-off applies once per household, on the first pass you buy. Renewals, upgrades, and repeat purchases don't reset it. If you started with a free trial, the seven days count from your first payment, not from the start of the trial.

Riti Pass is a yearly plan that renews automatically until you cancel it. In India it's billed in rupees through Razorpay; elsewhere it's billed in US dollars through Stripe.

You can cancel any time from your account. Cancelling stops the next renewal — your pass stays active until the end of the year you've already paid for, and nothing more is charged. After the seven-day cooling-off period we don't refund part of a year.

If a free trial is offered when you sign up, you won't be charged until it ends. Cancel before the trial ends and you won't be charged at all.

Family members you invite are covered by your pass at no extra cost. Their access follows yours — if your pass ends, theirs does too — so there is nothing separate for them to cancel or refund.

Riti Lifetime Pass is a single payment with no renewals. After the seven-day cooling-off period it is non-refundable.

If you move from Riti Pass to the Lifetime Pass on our website, we cancel your yearly renewal automatically, so you're never charged for both. If your yearly pass was bought through the App Store or Google Play, cancel that renewal in the store as well — we can't cancel a store subscription for you.

Bought the wrong pass? Write to us and we'll put what you paid toward the right one.

Passes and credit packs bought inside the Riti app on iPhone or Android are sold and billed by Apple or Google. Their refund and cancellation rules apply, and refunds are requested from them directly:

• App Store — reportaproblem.apple.com, or Settings → your name → Subscriptions to cancel.
• Google Play — Play Store → Payments & subscriptions.

We can't issue refunds for store purchases ourselves, but if something went wrong on our side, tell us and we'll help you make the case.

Credit packs top up voice dictation minutes and AI invitation designs. They're a one-time purchase and the credits are added to your account straight away, so packs aren't refundable once bought — unless the credits never reached your account or you were charged in error, in which case we'll fix it or refund you.

Riti Business is a subscription for vendors and businesses, billed monthly or yearly — in rupees through Razorpay in India, or in US dollars through Stripe elsewhere. One subscription covers the owner's businesses and their team.

You can cancel any time from your Riti Business subscription page, or by writing to us. Cancelling stops the next renewal; your account stays fully active until the end of the month or year you've already paid for. We don't refund part of a month, or the unused months of a yearly plan.

Switching between monthly and yearly doesn't charge you anything on the day you switch — the new plan starts when your current paid period ends. If a free trial is offered, cancel before it ends and you won't be charged.

Featured promotion is arranged directly with our team, and its terms are agreed in writing before any payment.

If a renewal payment fails, you won't be charged and your access pauses until a payment succeeds. Update your payment method and it resumes.

If you were charged twice, charged after cancelling, or charged the wrong amount, we refund the difference in full — that is always our mistake to fix, whatever the dates.

If you see a charge you don't recognise, please write to us before raising a chargeback with your bank. Most cases are sorted within a day; a chargeback freezes the account while the bank investigates, which is slower for everyone.

Email support@ritiapp.com from the address on your Riti account, or reach us through the support page, with:

• The phone number or email you signed up with
• The payment ID from your receipt (Razorpay) or the receipt number (Stripe)
• A short note on why you're asking

We reply within two business days. Approved refunds go back to the original payment method, in the currency you paid in, and usually arrive within 5–10 business days depending on your bank.

• The shagun diary is free, as are free trials — there's nothing to refund.
• Voucher codes and promotional discounts have no cash value.
• Money you record in Riti — payments to your vendors, shagun you give or receive, or a business's payments from its clients — never passes through Riti. Refunds for those are between you and the other party.

Questions are welcome — reach us at support@ritiapp.com or through the support page and we'll work something out.